Ritorai terms of service
Last updated 9 November 2026
These terms cover a company's use of Ritorai, run by Ritorai Ltd ("we"). When a company has signed an agreement with us, that agreement wins wherever it differs from this page.
The service
Ritorai reminds your service customers on WhatsApp, answers their first questions, takes bookings and gives your staff one place to reply. mydot consulting sets up and runs the WhatsApp integration for us.
Your part
- Only bring in customers who agreed to hear from you, and tell us when a customer asks you to stop.
- Follow WhatsApp's Business and Commerce policies in what you send.
- Keep your staff's sign-ins to themselves, and remove people who leave.
- Check prices, times and advice before a customer relies on them. The AI gives price estimates only and says the outlet confirms.
Your data
Your customers' information stays yours. We process it only to run Ritorai for you, as our privacy policy describes, and we never use one company's data for another. Your dealer management system is only read, never written to, unless you give written permission for a specific record type.
Trial, fees and ending
- A new company gets a 14-day free trial with no card. After it, the plan you choose is billed per outlet each month.
- Either side can end the service with 30 days' notice. You can export your customers and bookings before it ends.
- After the service ends, we delete your company's data within 90 days, except what the law requires us to keep.
- We may pause sending if messages break WhatsApp's policies or put your number at risk, and we will tell you why.
Availability
We work to keep Ritorai running at all times, but WhatsApp, Meta and other providers can be down or change their rules, and we can't promise that every message is delivered.
Liability
Our total liability to you is limited to the fees you paid us in the 12 months before the claim. We are not liable for lost profits or for decisions made on the AI's estimates.
Law
These terms are governed by the laws of Malaysia.