ritorai.io

Deleting your data

Last updated 9 November 2026

If you are a dealer's customer

1. Send a WhatsApp message to your dealer asking to delete your information, or email admin@hallu.com.my with your name and phone number.
2. We check the request with the dealer and reply within 21 days.
3. Your name, phone number, chats, bookings and form answers are deleted. Your car's past service visits stay with the dealer with nothing linking them to you, and your phone number is blocked so it is not added again.

Deleting your information also stops all messages to you. To stop messages only, reply STOP or BERHENTI.

If your company connected WhatsApp or Facebook

1. A Manager can disconnect a WhatsApp number or a Facebook Page in Settings, under WhatsApp.
2. To close your company's account and delete its data, email admin@hallu.com.my from a Manager's address. We delete it within 90 days, except what the law requires us to keep.

You can also remove Ritorai from your Facebook account under Settings, then Business integrations. Removing it stops us reading your Page or WhatsApp account from then on.

Privacy policy · Terms of service · Deleting your data