Ritorai privacy policy
Last updated 20 October 2026
Ritorai is a service-retention platform used by car dealers in Malaysia to keep in touch with their service customers on WhatsApp. The dealer you service your car with decides what we do with your information; we process it on the dealer's behalf, in line with Malaysia's Personal Data Protection Act 2010.
What we hold
- Your name and phone number, as your dealer has them.
- Your car's plate number, model, mileage and service history at the dealer.
- WhatsApp messages between you and the dealer, including photos or files you send.
- Your choices, such as your language and whether you asked us to stop messaging you.
We do not store your car's chassis number in readable form, and we never ask for card or bank details.
Why we use it
- To tell you when your car is due for service, and when it is ready to collect.
- To answer your questions and help you book a service slot.
- To ask how your visit went.
We only message you because your dealer confirmed you agreed to service messages. We do not sell your information or use it for anyone else's marketing.
Who helps us
Messages are delivered through WhatsApp (Meta). Some first replies are drafted by an AI model (Anthropic), which also reads photos you send so it can answer them, and a dealer's staff take over whenever needed. Data is stored with Supabase and on our server in Singapore. Each of these providers only handles the information needed to do its part.
How long we keep it
We keep your details for as long as your dealer uses Ritorai for you. Files sent in chats are deleted after 12 months. The text of a chat is deleted 24 months after its last message; your dealer keeps your contact details, cars, service visits and bookings, and the message that records your consent or your STOP.
Stopping messages
Reply STOP or BERHENTI to any of our WhatsApp messages and we will not send you service messages again.
Seeing, correcting or deleting your information
You can ask to see the information we hold about you, to correct it, or to delete it. Send a WhatsApp message to your dealer, or email admin@hallu.com.my with your name and phone number. We will reply within 21 days. Deleting your information also stops all messages to you.
Contact
Questions about this policy: admin@hallu.com.my.